How can we help?

Gifts, Credits, & Promotions

Gift Cards
  • How do I purchase a Blue Apron gift card?

    Head to the 'Gift Cards' page from the Menu and select 'Buy gift card'. You can choose from our pre-set amounts or feel free to purchase a custom amount. Provide the recipients email, gift message and the desired date to send the card, and we'll take care of the rest.

  • How do I redeem a Blue Apron gift card?

    Once you've created an account, head to the 'Gift Cards' section of your 'Account' where you can redeem your Blue Apron gift card. Once it has been successfully applied to your account, you should see the gift in the 'Credits' section of your Account. Funds will apply automatically to your next purchase.

  • What can gift cards be used for?

    You can use your gift card balance toward your order total for any items on the Blue Apron app or website. 

  • Do Blue Apron gift cards expire?

    Blue Apron gift cards don’t expire and there is no deadline to use them.

  • Can I send a Blue Apron gift card by email or schedule it for a future date?

    Yes – you can email a Blue Apron gift card to the recipient immediately upon purchase or schedule the email for a future date. You’ll see these options prior to confirmation when purchasing a gift card.

Orders & Account Management

Blue Apron+ Membership
  • What is the Blue Apron+ Membership?

    With Blue Apron+, you get free shipping on all orders, free membership to Tastemade+ where you can stream unlimited food, travel, and home shows, and exclusive access to member only items, experiences, and perks. Blue Apron+ is $9.99 per month, meaning it pays for itself in just one order. 

  • How do I sign up for Blue Apron+?

    Head to the Blue Apron+ page and click ‘Start your 30-day free trial’ to sign up. If you’ve used Blue Apron+ in the past, you can always restart your membership in your account settings. 

  • Do you offer a free trial of the Blue Apron+ membership?

    You can try out a Blue Apron+ membership for 30 days by following the link on the Blue Apron+ page, and you can cancel or restart your membership at any time in your account settings. 

  • Can I cancel my Blue Apron+ membership at any time?

    To cancel your Blue Apron+ membership, head to your 'Account' and select 'Blue Apron+' from the menu. Next, click 'Cancel Membership' at the bottom of the screen and follow the prompts to complete your cancellation.

Autoship & Save
  • What is Autoship and how does it work?

    This is a test. Ready to be published.

  • How do I set up recurring deliveries with Autoship?

    To enroll in Autoship deliveries, head to your ‘Account’ Page when signed in on the website or from the mobile app. From there, tap the ‘Autoship & save’ section. 

  • When will I be charged for my Autoship orders?

    Autoship orders will be charged once your order cutoff time passes and your order processes. You can see the cutoff time for your Autoship orders on your ‘Orders’ page below each scheduled delivery date. 

  • Can I skip an Autoship order?

    Head to your 'Orders' page and select the week you're interested in skipping. Once there, click the 'Skip' button at the top of your screen and follow the prompts that follow. Once complete, you'll see the order marked as 'Skipped' on your 'Orders' page.

  • Can I cancel my Autoship deliveries at any time?

    To cancel Autoship deliveries, head to your 'Account' and select 'Autoship & Save' from the menu. Next, click 'Cancel Plan' at the bottom of the screen and follow the prompts to cancel your automated orders.

About Blue Apron

How it Works
  • What is Autoship and how does it work?

    This is a test. Ready to be published.

General

FAQ
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    You can use our Knowledge Capture app to leverage your team’s collective knowledge.

    Using the app, agents can:

    • Search the Help Center without leaving the ticket
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    Agents never have to leave the ticket interface to share, flag, or create knowledge, so they can help the customer, while also improving your self-service offerings for other customers.

    To get started, see our Knowledge Capture documentation.

    And before your agents can start creating new knowledge directly from tickets, you’ll need to create a template for them to use. To help you along, we’ve provided some template ideas below. You can copy and paste any sample template below into a new article, add the KCTemplate label to the article, and you’ll be all set.

    Q&A template:

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    1. Get your content translated in the other languages.
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    3. Add the translated content to the Help Center.

    For complete instructions, see Localizing the Help Center.

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    You can also change the design of your Help Center. If you're comfortable working with page code, you can dig in to the site's HTML, CSS, and Javascript to customize your theme. To get started, see Customizing the Help Center.

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center.

    The knowledge base in the Help Center consists of three main page types: category pages, section pages, and articles. Here's the structure:

    Comments are part of the articles. The articles pages are part of Sections page. The Sections pages are part of the Category pages.

    You can create your own categories, sections, and articles and modify or completely delete ours. See the Organizing knowledge base content and Creating articles in the Help Center to learn how.

Announcements
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    The Help Center is designed to provide a complete self-service support option for your customers. The Help Center contains: a knowledge base and, on Guide Professional and Enterprise, a Customer Portal for support requests. You can also add a community to your Help Center if you have Zendesk Gather.

    Your customers can search for knowledge base articles to learn a task or search the community, if available, to ask fellow users questions. If your customers can't find an answer, they can submit a support request.

    For more information, see Help Center guide for end users.

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